FAQs

How long does it take for my order to ship?

It depends on the definition of the product:

Ready to ship:

The item is on hand and during maximum 2 business day shipping will be done.

Made To Order:

These products made by order so they need 3 to 4 weeks to be ready by artists and ready for shipment.

Do you ship internationally?

Almost yes! Canada, USA, Middle East, Europ,Australia

How can I cancel my order?

Please contact us within 24 hours of placing the order. And provide your name and order number.

When will I receive my refund?

Refund generally takes a 3-5 business day to show up on your credit and statement.

How can I return my order?

Please note that all items are final sale. We are more than happy to work with anyone about an issue or a concern about a damaged piece. Please contact us immediately within 24 hours after the item is received.

Is my order exactly the same as its picture?

yes, but It is needless to say that there will be insignificant differences between the products ordered and the ones displayed online as our products are handmade.

In some case gemstones;specially natural gemstone cannot have exactly the same shine as the one displayed on our website.

What is the different between Natural gemstone and synthetic gemstone?

A synthetic gemstone has essentially the same chemical composition, crystal structure, optical and physical properties of its nature counterpart. The main difference is that one is grown in a lab in a matter of months or years, and the latter is formed deep inside the earth over the course of millions of years.The stones created in a lab are chemically and physically identical to those found in the nature but their prices are significantly lower than their natural gemstone

 

Who has the same order as me?

Almost nobody! each product is a limited edition piece, so one in a million chance have the same! You are unique.

 

Will I be charged duties, taxes or carrier brokerage fees?

Most likely, yes when you are ordering from outside Canada. Duties, taxes and any applicable carrier brokerage fees are not included in your order total at checkout. Carrier brokerage fees will be assessed upon delivery by the postal carrier and must be paid by the order recipient. Duties and taxes are determined by the customs agency within the destination country. They are based on the value of the order and shipping costs, product category, and destination country’s tariff rates. More information can be obtained by contacting your local customs office.

Do I get tracking number with standard shipping?

if you are in Canada, tracking number is included with all domestic shipping types, so yes, you will get it.

If you order from outside Canada( USA,Europe,Australia) the standard type of shipping(Canad Post Pocket International/US )does not come with tracking number. In case you need to trace your parcel you should choose the tracked shipping option (Canada Post Tracked Parcel International/US).